Sure can! Just get in touch with us and we'll let you know whether it is expired or not.

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Sure can! Just get in touch with us, below and we will let you know whether it is expired or not. &#xA0;</font></font></p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: #efefef; padding: 10px;"><div style="text-align: center;"><a href="https://www.lovisa.com/pages/faq?hcUrl=%252Fen-US%252Fcontact"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">CONTACT US</font></font></font></font></a></div></td></tr></tbody></table>

Can check if my gift card is expired?

Please check your junk and spam inboxes first. If you are still having trouble finding it, get in touch with us, and we will best assist you.

<p>We&apos;re sorry to hear you are yet to receive your e-gift card. Please check your junk and spam inboxes first.&#xA0;</p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">If you are still having trouble finding it, get in touch with us, with your order number and we will best assist you.&#xA0;</font></font></p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: #efefef; padding: 10px;"><div style="text-align: center;"><a href="https://www.lovisa.com/pages/faq?hcUrl=%252Fen-US%252Fcontact"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">CONTACT US</font></font></font></font></a></div></td></tr></tbody></table>

I haven't received my E-Gift Card yet, what should I do?

Ensure you are entering all digits correctly, including spaces and followed by the 4-digit pin.

<p id="isPasted"><span style="font-size: 16px;">Oh no, this must be frustrating! Ensure you are entering all digits correctly, including spaces and followed by the 4-digit pin.<br><br>If you have attempted entering your gift card on the payment page, go back a step and enter your gift card numbers on the shipping option page. This may sort the problem!</span></p><p><span style="font-size: 16px;">If it still not working, please contact us so we can look into the issue for you.&#xA0;</span></p><section><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: #efefef; padding: 10px;"><div style="text-align: center;"><a href="https://www.lovisa.com/pages/faq?hcUrl=%252Fen-US%252Fcontact"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">CONTACT US</font></font></font></font></a></div></td></tr></tbody></table></section><p><br></p>

My gift card is not working online?

We want to hear from you. Let us know how we can help!

Lovisa USA

Gift Cards

Our Products

Can I cancel my order?

My item is faulty, what should I do?

I need to update my delivery address.

I am missing an item from my order, what should I do?

Why haven’t I received my order confirmation email yet?

I've received the incorrect order!

My order was marked delivered but it’s not here.

Why was I partially refunded?

Can I amend my order?

Online Orders

USA | What is the shipping timeframe and cost?

Canada | What is the shipping timeframe and cost?

How do I track my order?

What if my package gets lost or arrives damaged?

Why was my delivery returned to sender?

Shipping & Delivery

Return & Exchange Policy

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return an item I purchased online in-store instead?

Returns & Exchanges

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Pricing

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

What type of gloves are used by the piercer?

Diamond Piercings

Piercing Jewelry & Equipment

Piercing Studio

Is your jewellery waterproof?

What styles are best for sensitive skin?

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Sterling Silver - Sterling Silver Gold & Rose Gold Plated

Surgical Steel

Titanium

Stainless Steel

Gold Plated Brass

Hypoallergenic Jewellery

Costume Jewellery

Learn about Lovisa's Metals

Pearls

Cubic Zirconia

Semi-Precious

Organic Materials

Learn about Lovisa's Materials

Our Payment Options

How do I apply promo/discount codes?

My discount code isn't working, what should I do?

An automatic discount was not applied at checkout.

Payments & Checkout

How do I unsubscribe from your mailing list?

How do I change my account email address or password?

Account & Subscription

Account & Payments