Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

At Lovisa, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@lovisa.com with your order number and we'll do the best we can to

<h3 id="lost-packages">Lost packages</h3>At Lovisa, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at info@lovisa.com with your order number and we&apos;ll do the best we can to assist you.&#xA0;<h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our Customer Care Team at <a href="mailto:info@lovisa.com">info@lovisa.com</a> or (03) 7043 3843 as soon as possible and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

We offer free Standard Delivery on all orders in Australia!

We offer free Standard Delivery on all orders in Australia!&#xA0;&#xA0;

Do you offer free shipping?

USA DELIVERY TIMES. Standard Delivery. Express Delivery. CANADA DELIVERY TIMES. Standard  Delivery. Express Delivery. Please Note:. Lovisa ships to any address located within USA.

USA DELIVERY TIMES <table border="1"><thead><tr><th>SHIPPING OPTION</th><th>DELIVERED WITHIN</th><th>ORDER OVER USD$40</th><th>ORDER UNDER USD$40</th></tr></thead><tbody><tr><td>Standard&#xA0;Delivery</td><td>3-6 business days</td><td>Free</td><td>USD$4.99</td></tr><tr><td>Express&#xA0;Delivery</td><td>2-3 business days&#xA0;</td><td>USD$13.99</td><td>USD$13.99</td></tr><tr><td>Next Day Delivery</td><td>1-2 business days</td><td>USD$24.99</td><td>USD$24.99</td></tr></tbody></table><h2 id> </h2>CANADA DELIVERY TIMES <table border="1" id="isPasted"><thead><tr><th>SHIPPING OPTION</th><th>DELIVERED WITHIN</th><th>ORDER OVER CAD$60</th><th>ORDER UNDER CAD$60</th></tr></thead><tbody><tr><td>Standard &#xA0;Delivery</td><td>4-7 business days&#xA0;</td><td>Free</td><td>CAD $10.00</td></tr><tr><td>Express&#xA0;Delivery</td><td>2 business days</td><td>CAD $15.00</td><td>CAD $15.00</td></tr></tbody></table> Please Note:<ul><li id="isPasted">Please allow an additional 5 days for regional delivery.</li><li>Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.&#xA0;</li><li>The estimated delivery time is from the date the order has shipped, not necessarily the date of the order. All orders are usually shipped within 2 business days.</li><li>Business days do not include weekends or public holidays.</li><li>We are not responsible for any delay, late delivery or failure to deliver.</li><li>There may be a delay of up to 2-4 business days during our sale periods.</li><li>Once you receive your shipping confirmation email, you can track your order by clicking the link in the email or track your order</li><li>Once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please contact our Customer Care team.</li><li>For any questions, please contact our customer care team here.</li></ul>Lovisa ships to any address located within USA.

What is the shipping timeframe and cost?

If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel

If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel has been returned to our warehouse, we&apos;ll attempt to re-ship your order to you or alternatively, issue a full refund.

Why was my delivery returned to sender?

If you haven’t received your order just yet, it may mean it is still in transit to you. For more information on the status of your order, just get in touch, info@lovisa.com.

<section id="isPasted">If you haven&#x2019;t received your order just yet, it may mean it is still in transit to you. For more information on the status of your order, just get in touch, <a href="mailto:info@lovisa.com">info@lovisa.com</a>.&#xA0;</section><footer> </footer>

Why have I not received my order yet?

If your order has not been dispatched, you may be able to change your delivery address. Please contact us via email as soon as possible with your order number and the new address.

If your order has not been dispatched, you may be able to change your delivery address. Please contact us via email as soon as possible with your order number and the new address. &#xA0;

I need to update my delivery address.

We want to hear from you. Let us know how we can help!

Lovisa USA

Delivery & Pick Up

Why haven’t I received my order confirmation email yet?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

Why was I partially refunded?

I am missing an item from my order, what should I do?

My item is now faulty, what should I do?

I received a broken or faulty item.

Order Issues

Can I cancel an order?

Can I edit or add anything to my order?

I need to change my delivery address.

Order Changes

What is the returns policy?

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return items purchased in-store via the online process instead?

Can I return an item I purchased online in-store instead?

Returns & Exchanges

Our Payment Options

How do I apply promo/discount codes?

An automatic discount was not applied at checkout.

My discount code isn't working, what should I do?

Payment & Checkout

Can check if my gift card is expired?

I haven't received my E-Gift Card yet, what should I do?

My gift card is not working online?

Gift Cards

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Pricing

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

What type of gloves are used by the piercer?

Piercing Jewelry & Equipment

Piercing Studio

Learn about Lovisa's Metals & Materials

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Is your jewellery waterproof?

What styles are best for sensitive skin?

Our Products

How do I unsubscribe from your mailing list?

How do I change my account email address or password?

Account & Subscriptions